What should a licensee notify consumers regarding complaints against them?

A licensee must notify consumers regarding complaints against them by providing both the license number and information on how to contact the Private Security Bureau. This requirement exists to ensure transparency and accountability in the private investigation profession. By providing the license number, the consumer can easily verify the credibility and standing of the licensee through official channels. Additionally, directing consumers to the Private Security Bureau allows them to seek further assistance or file formal complaints if they feel that their concerns are not adequately addressed. This practice promotes trust and ensures that consumers have access to the necessary resources to pursue their grievances.